Responsible Gaming

Play with Smart and Safe —
789f's Commitment to Malaysia Players

At 789f, we believe enjoyable gaming is responsible gaming. We provide tools, guidance, and support to ensure you are always in control.

789f's Position

Entertainment that Healthy Starts from Awareness

Playing online should be an enjoyable experience — something you do for entertainment, to unwind after a long day, or simply to try your luck in your free time. That is the spirit behind every game at 789f.

We also recognise that for a small number of individuals, gaming can become more than just entertainment. This risk exists across all gaming platforms worldwide, and 789f takes this responsibility seriously.

Since this platform launched, we have invested in a comprehensive responsible gaming programme — not because it is required, but because we genuinely care about the long-term wellbeing of our players. A platform that ignores this responsibility is not the platform we want to be.

Our core principle is simple: the money you put into playing at 789f must be money you can afford to lose without affecting your basic needs or those of your family. If you play within limits you set yourself, with a clear mind and a good heart, that is playing the right way.

789f's Commitment: All responsible gaming tools at 789f are free, easily accessible, and effective immediately upon activation. No interrogation, no judgment — we are here to help.

Responsible Gaming Awareness at 789f
Members who use deposit limits68%
Members who activated session time limits41%
Player stays within a set budget83%
Satisfaction with control tools94%

* Based on 789f internal member survey 2026

Tools Game Controls We Provide

All of the following tools are available directly in your 789f account — can be activated anytime, free of charge, and effective immediately.

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Once the limit is reached, the system automatically stops additional deposits until the next natural period begins.

Effective Immediately
Session Time Limit

Set how long you can play in a single session. When the time limit is approaching, you will receive a 5-minute reminder and the session will then end automatically.

Configurable
Voluntary Break

Need a short break? Activate a voluntary break for 24 hours, 72 hours, 7 days, or 30 days. During this period, your account is suspended from all wagering activity.

4 Duration Options
Loss Limit

In addition to deposit limits, you can set a maximum loss limit for a given period. Once this limit is reached, you will be unable to continue wagering until the next period begins.

Multi-Layer Protection
Self-Exclusion

If you feel the need to stop entirely for a while or permanently, self-exclusion options for 6 months, 1 year, or permanently are available in your account settings.

Effective Immediately
Promotional Controls

You can opt out of receiving any promotional bonus emails or notifications if you are concerned they may negatively influence your playing decisions.

Easy to Manage

Recognise Warning Signs Early

Gambling problems rarely appear out of nowhere. They usually start with subtle changes in behaviour. Recognise these signs early so you can take action before things get more serious.

Playing with money that should be used for daily necessities such as rent, food, or bills.

Attempting to recover losses by continuing to play ("chasing losses") — betting more to win back lost money.

Lying to family members or friends about the amount of time and money spent on playing.

Feeling anxious, irritable, or uncomfortable when unable to play for a period of time.

Neglecting work, family, or social responsibilities due to spending too much time playing.

Borrowing money from friends, family, or other financial sources specifically to fund gameplay.

If you recognise two or more of the signs above in yourself, this is the right time to use 789f's control tools or speak with a professional counsellor. There is no shame in seeking help.

Players Healthy vs At-Risk Players

Aspect Healthy Players At-Risk Signs
Budget Set & followed Consistently exceeds
Time Planned and limited Uncontrolled
Losses Accepted calmly Recover Immediately
Purpose Entertainment only Source of income
Stop Available when you need it Difficult or unable to
Feelings Happy & relaxed Stressed & anxious
Family Informed & no conflict Hidden

How Activate Control Tools at 789f

Managing your responsible gaming settings at 789f is straightforward. Here are the steps:

1
Login to Your 789f Account

Access your account via the 789f website or mobile app using your username and password.

2
Go to Account Settings

Click the profile icon at the top right corner and select "Settings" from the dropdown menu.

3
Select the "Gaming Controls" Tab

Find the tab or section labelled "Responsible Gaming" or "Game Controls" in the settings menu.

4
Choose and Activate a Tool

Choose the tool you want to activate, set your preferred value or duration, and confirm your selection.

5
Instantly Enforced Verification

All limits and restrictions take effect immediately after confirmation. You will receive a confirmation email for your records.

Test Self-Awareness — Quick Questionnaire

Answer the following questions honestly with yourself. If more than three answers are "yes", consider reaching out to our support team.

Have you ever played longer or spent more than you originally planned?

Have you ever tried to stop or cut back on playing but failed to do so?

Have you ever thought about playing while at work, studying, or carrying out other responsibilities?

Have you ever played to escape feelings of stress, sadness, or anxiety?

Have you ever borrowed money or sold belongings to get funds for playing?

Have the people around you ever expressed concern about your playing habits?

There are no wrong answers. This questionnaire is here to help you assess yourself more objectively. If you need help, reach out to us — the 789f team is ready to listen and assist without any judgment.

Why Different 789f in This Quiz

Responsible gaming is not just a box we tick on a checklist. It is part of how we operate every single day.

Active System Monitoring

The 789f system automatically monitors suspicious betting patterns and will send alerts to players showing at-risk behaviour — without you having to ask.

Dedicated Responsible Gaming Team

789f has a dedicated in-house team trained specifically to handle responsible gaming enquiries and issues — available via live chat 24/7.

Strict Age Verification

A strict KYC process ensures that only individuals aged 18 and above can register and play. Accounts suspected of belonging to minors will be blocked immediately.

Player Funds Segregated

Your deposit funds are held separately from 789f's operational funds. This means that even in the event of something unexpected, your money is always safe and can be withdrawn.

Full Game History

You can view your full betting, deposit, and withdrawal history in your account. This transparency helps you make smarter decisions about your playing habits.

Judgment-Free Support

Every 789f member who seeks help related to responsible gaming is treated with respect and without judgment. We are here to help, not to judge.

FAQ Responsible Gaming

To lower your deposit limit, log in to your 789f account, go to Settings > Game Controls > Deposit Limit. Select either a daily, weekly, or monthly limit, enter the new lower amount, and confirm. The reduction takes effect immediately. To increase your limit, however, a 7-day waiting period applies to ensure the decision is made with a clear head.

For a 6-month or 1-year self-exclusion, a minimum waiting period applies before a cancellation request can be considered. For permanent self-exclusion, the account cannot be reopened. This policy exists to protect you — when someone decides to self-exclude, we want to ensure they have enough time to recover before returning. Contact our support team if you would like to discuss your options.

First and foremost, having an open and non-judgmental conversation with your family member about your concerns is the best step. If your family member has a 789f account, encourage them to use the available control tools or reach out to our support team. You can also contact us directly at [email protected] for further guidance on how to help someone you care about.

When you activate self-exclusion, your account will be immediately blocked from any betting activity. However, your real money balance (excluding bonuses) will not be lost. You may contact the 789f support team to process a withdrawal of your balance even during the self-exclusion period, subject to standard identity verification. We ensure your funds are always safe and accessible.

789f is committed to avoiding design techniques that could encourage excessive play. We do not use manipulative design patterns such as hiding time information, using manipulated "near-miss" outcomes, or sending notifications designed to pull you back into excessive play. All platform features are built with transparency and player well-being in mind.

Play with Smart, Win with Proud

789f provides a safe, transparent, and responsible gaming environment. Register today and enjoy a truly entertaining experience — on your own terms.

24/7 Support
Live Chat in App
Support Email

Platform for users aged 18 and above. Please play responsibly.

Bahasa Melayu